For questions about OpenEMM Commercial Services and bookings, please write to request(at)agnitas.org or fill out our contact form.

How can we help you? Our support services give you advice about installation, configuration and all aspects of operation of OpenEMM.

Support Hotline

• Instant answers to your questions about OpenEMM operation
• Call: 0900-1000-484, available only from German fixed-line network
• 1,99 Euro per minute (incl. VAT)
• The OpenEMM Hotline is a service of our subsidiary e-Xpress-mailer GmbH

Support Service Express

• Support (e-mail) for installation, configuration and operation of OpenEMM, 1 support incident
• Flat charge that is only payable if we are able to solve your task
• Pricing: 70 € / 105 $ via Paypal

Support Service Basic

• Support (online via forum, FAQ, etc.) for installation, configuration and operation of OpenEMM
• Free of charge at www.openemm.org

Support Service Advanced

• Support (e-mail) for installation, configuration and operation of OpenEMM: 7 support incidents per month by defined main user, 24 h response time
• Pricing: 200 € per month / 300 $ per month

Support Service Premium

• Support (e-mail) for installation, configuration and operation of OpenEMM: 15 support incidents per month by up to 3 defined users, 24 h response time
• Pricing: 500 € per month / 750 $ per month

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Your competences in e-mail marketing are more in the marketing aspects than in technical aspects? Then let us do installation and configuration of OpenEMM on your hardware for you.

• Setting up OpenEMM on hardware provided and prepared by the customer
• Setting up a MySQL scheme on a database provided and prepared by the customer
• Pricing: 450 € / 675 $

Necessary prerequisites on customer side for implementing Setup Service:

• Red Hat Linux-based system –
  Commercially available: Red Hat Enterprise Linux 4 (http://www.redhat.com)
  Free of charge: Red Hat Fedora 5 (http://fedora.redhat.com)
  Free of charge: CentOS (RHEL clone, http://www.centos.org)
  

• Access as super-user by means of Secure Shell (SSH) protocol

• Valid IP address and access to its Domain Name Services (DNS)

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You prefer learning by doing more than learning by manual? Then use our Online Training and learn how to operate OpenEMM.

• OpenEMM for users
• OpenEMM for administrators

Pricing: 150 € per hour / 225 $ per hour

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Prevent technical malfunction of your hardware. Maintenance Service provides you with a technical monitoring of OpenEMM server functionality. This minimizes your administration time.

• Functionality of Redirection services
• Functionality of SMTP services
• Availability of server
• Availability of MySQL database
  
  
• €-Pricing: 250 € setup / 50 € per month
• $-Pricing: 375 $ setup / 75 $ per month

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We provide Full Services to support you in daily business: Creation of newsletters, development of templates, setting up web interfaces, mail list management and much more.

Text and HTML newsletter

• Creation of newsletters in text and/or HTML format

Text and HTML templates

• Development of text and HTML template (one of each) for regular e-mailing based on a dummy layout or style guide

Dummy layout for templates

• Development of text and HTML layout (one of each) on the basis of the given corporate designs/style guides

Logon/logoff interface

• Setting up of the Web pages for logon, logoff and changing the e-mail recipient on the basis of a Web page dummy with the desired fields

Mail list management

• Setting up of the desired mail list(s) including cleanup and duplicate comparison (possible fields: e-mail addresses, e-mail format, first name, last name, sex and titles)

Further services on request

Pricing: Time and effort basis: 100 € per hour / 150 $ per hour

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Custom developments for your modifications and extensions of OpenEMM, like database connections, web services and special functions.

• Database connections
• Web services for CMS and CRM
• Special functions
• Other

Pricing on request

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The E-Marketing Manager contains all modules of OpenEMM and additional commercial components like Clients, Media Types (Fax, SMS, MMS, Print), personalized PDFs, Shop Tracking and more. E-Marketing Manager supports multi-server operation through system scalability for higher performance even with shared locations.

• Limited volumes
• Pricing: From 4.900 € / From 7,350 $
  
  
• Unlimited volumes
• Pricing: On request

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Every Agent expands OpenEMM in one field of application.

Slimmed-down, off-the-shelf solutions (one size fits all)

DataAgent - Automated database connections
DataAgent is the tool of choice for integration of the profile information gained from e-mail marketing into the existing IT infrastructure. It allows the E-Marketing Manager database contents to be synchronized with you in-house database, guaranteeing up-to-date, uncontested customer data that conforms to the rules. Data exchange is encrypted and takes place completely automatically via standardized interfaces.

ShopAgent - Reactivate interrupted ordering processes
Online shops miss out on immense turnover potential because many buyers break off the ordering process before the buying transaction is complete. ShopAgent helps by reactivating this broken-off transaction. The party concerned receives up-to-date information and incentives per e-mail on the product he previously selected. The shopping basket is restored to the condition it was in before the order process was interrupted with a click.

TransactionAgent - Outsourcing of transaction mails
With TransactionAgent, AGNITAS offers a powerful solution for professional handling of transactional e-mails, for example order confirmations, delivery confirmations, and sending of invoices. The advantages include the visual and content design possibilities similar to those for professional newsletters (HTML), PDF documents that can be personalized and the many evaluation possibilities such as opening and click quotas.

See a detailed German-language description of Agents under: Agents

All prices are exclusive of applicable value-added taxes. Our offer remains in force for a period of 30 days. Prices are subject to change. Version 1.2 of our General Terms and Conditions applies.